The privacy of your personal information is important to me. I am committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services I provide.
Personal information includes information that relates to an individual’s personal characteristics (e.g., gender, age, home address or telephone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) and activities and views (e.g. opinions expressed by an individual, an opinion or evaluation of an individual).
Like all medical professionals, I collect personal information in order to serve my clients. The primary purpose for collecting personal information is to properly assess and provide an appropriate, high quality treatment.
The secondary purpose is to invoice clients for goods or services that were not paid for at the time, to process credit card payments or to collect unpaid accounts.
Clients or other individuals I deal with may have questions about my services after they have been received. I retain clients information for a mandatory minimum of ten years after the last contact to enable me to respond to those questions and provide these services.
I need to retain personal information for some time to ensure that I can answer any question the client may have about the services provided and for my own accountability to external regulatory bodies. I keep my clients files for 10 years according to my College regulations. I destroy paper files containing personal information by shredding.
You have the right to see what personal information I hold about you. I can help you identify what records I might have about you. I will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). I will need to confirm your identity before providing you with this access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions I may have formed. I may ask you to provide documentation that my files are wrong. Where I agree that I made a mistake, I will make the correction and notify anyone to whom I have sent this information. If I do not agree that I have made a mistake, I will still agree to include in my file a brief statement from you on the point and I will forward that statement to anyone else who received the earlier information.